Refund and exchange policy

Dear Customer,

We are continuously improving our Customer Support with the suggestions you send us. Please check below the main guidelines of our Customer Service Policy:

Condition of Your Item: If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will review the issue and may send you a replacement product. To be eligible for a replacement, your item must be unused and in the same condition that you received it, including the original packaging.

Cancellation Policy: If you wish to cancel or change something in your order, please contact us within 24 hours of placing the order: support@hdfinallyhome.com. We are unable to process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure the fastest possible delivery. However, after processing in our warehouse, we cannot make any changes.

Refund Policy: If the product you received is damaged, different from what you ordered, or has delivery issues, let us know! Please email support@hdfinallyhome.com. We will review each case individually and inform you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified period.

In Case of Delayed or Missing Refund (if applicable):

If you have not yet received a refund, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you have followed these steps and still have not received your refund, please contact us at support@hdfinallyhome.com.

Customer Support: Our customer contact channel is: